The Country Mouse & The City Mouse

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Returns, exchange and refunds Policy

Terms & Conditions

KvK: 89672267

BTW id: NL004754237B95

♡ SHIPPING, RETURN AND REFUND POLICY ♡

To make sure we can trace your order, I only ship with Track & Trace code. For any other shipping upgrade (such as an insurance), please get in touch with me before placing your order.

SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT depending on the weight and volume of the ordered item(s). Shipping up to two lightweight and low volume items such as an ASLAN romper + a KIKKI shirt, for example, will be cheaper than shipping other items, as they can be easily sent in a thinner box. Please note that the highest shipping costs will apply for slippers and in general if you order more than two products.

All "ready to ship" items will be shipped within 3 working days, but in most cases the next working day.

Custom fees are sole responsibility of the client, so please keep that in mind when ordering from or asking for your order to be shipped to a country that does not belong to the European Union. International orders outside Europe can take anywhere from 1 week to 2 months depending on the destination and if held too long at customs. Luckily orders can be easily traced, but sometimes there a longer period without any updates mauy occur. This can happen especially during busy holiday times and when shipping outside Europe. I am in no way responsible for delays in delivery. If you wish to purchase an insurance with your order, please get in touch with me to know more about the costs.

If your order is a 'made to order' item (you can choose for this option if the item is not ready to ship unless I have not enough material available to make it) it will be made and dispatched within 14 workings days. As stated in the item description, if you need to receive the product earlier, all you have to do is get in touch with me (Daria) via mail at talestowear@gmail.com, or Instagfram and ask about the processing time prior to placing your order. It may just take as little as a few days to get your order made and shipped. It depends on the number of orders I need to prepare and the availability of the fabrics.

I ship orders from my small smoke-free sewing studio located in Maarssen, The Netherland
Please, before ordering make sure you read our RETURNS, EXCHANGE AND REFUNDS POLICY below.

♡ SIZES & CARE INSTRUCTIONS ♡

♡ HOW TO CHOOSE THE RIGHT SIZE ♡

The most important measurement for this particular item is the height, so please go by the measurements in the size chart below, as this may vary from the one used in your country. In case of doubt, always size up! If your girl is especially lean or sturdy and you need advice, please contact me prior to placing your order. Thank you!

Size 0-3 months : 56 - 62 cm
Size 3-6 months : 63 - 68 cm
Size 6 months : 68 cm
Size 6-9 months : 69 - 74 cm
Size 9-12months : 75 - 80 cm
Size 12 months : 80 cm
Size 12-18 months : 81-86 cm
Size 18 months : 86 cm
Size 18-24 months : 87 - 92 cm
Size 3 years : 93 - 98 cm
Size 4 years : 99 - 104 cm
Size 5 years: 105 - 110 cm

♡ CARE INSTRUCTIONS ♡

• Main fabric is 100% woven cotton.

All fabrics are pre-washed to minimize shrinking. To increase the longevity of your garment, please hand wash in washing machine at 30°C with like colors using a fragrance free detergent. Spin at low spin. Do not tumble dry!

Since this item is handmade, it will be unique and may vary in some small respects from the photos (think of fabric pattern placement), but you will get an item with the same quality and attention to details.
Please note that colors may slightly vary from images on your computer or tablet due to monitor settings.

♡ ADDITIONAL INFO ♡

♥ Every item you see in the shop is carefully crafted and packaged by me in my smoke-free studio in Maarssen, The Netherlands.
My goal is to help people get exactly what they wish for. If you have any questions or special request, please feel free to contact me. I may not always be able to accommodate special requests depending on the volume of orders I have to fulfill.

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